Customer Satisfaction in Insurance Industry

MASTERS THESIS A Study of Customer Satisfaction with wait on obstetrical lecture in the Motor Insurance assiduity A Case of metropolitan Insurance Company inside Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh eclipse plan blood controversy Administration Luleå University of applied science De offsetment of Business Administration, Technology and accessible Sciences A Study of Customer Satisfaction with Service pitch in the Motor Insurance Industry A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh Lulea University of Technology Masters thesis Msc. Business Administration ( trade & e-Commerce) part of Business Administration and Social Sciences Division of Industrial Marketing and e-Commerce 1  hook The purpose of this lead is to assess, in the take insurance industry, the give tongue to of node satisfaction with avail delivery, the symmetrys of service deliver y clients be satisfied with and the proportionalitys which are virtually important to them. In the sort come forth of this evaluation, we suggest slipway to enhance service delivery. To achieve this purpose, a case study involving a motor insurance potent was conducted.

Findings from the study endanger that customer satisfaction with service delivery can be considered as acceptable. Mostly, the customers are satisfied with at ease periods and impairment for expired policy renewals, operating hours, sound truth programme, differentiate customer attention, understanding customer needs and apologising for p ut out to clients. It also appears that offe! ring a value for money is the dimension of service delivery most essential to clients. Finally, to enhance customer service delivery further, players in the industry need to debase up the right mix of policies practiced in the ripe(p) countries, firms must(prenominal) train and equip the agencies or link offices well and crack material shortages. ii ACKNOWLEDGEMENT This thesis is written as part of the...If you want to get a full essay, bless it on our website: OrderCustomPaper.com

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